FAQ
packshotsdirect.com

FREQUENTLY ASKED QUESTIONS AT PACKSHOTS DIRECT

Our aim is to deliver fast, hassle free photography for a fixed price. We have tried to keep the process as simple as possible to ensure that there are no nasty surprises. We have listed 10 of our most popular questions & answers below. If you cannot find an answer to your question, do not hesitate to get in contact with us. You can call us on: 01908 227666.

10 OF OUR MOST
POPULAR QUESTIONS

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Photography Terms and Conditions

  • (1) - ENTIRE AGREEMENT: This agreement contains the entire understanding between Amazonphotography Ltd and THE CLIENT. It supersedes all prior and simultaneous agreements between the parties.
  • (2) - ACCEPTING OUR QUOTATION: Upon receipt of email acceptance from THE CLIENT, Amazonphotography Ltd will commence photography of you products. THE CLIENT understands and agrees that the entire amount owed for the photography described in the quotation is due upon receipt of your acceptance of our quotation.
  • (3) - CANCELLATION: In the event that THE CLIENT cancels the contracted services for Amazonphotography Ltd outlined in the accepted quotation before any photography has already taken place, THE CLIENT is liable to pay 50% of the quoted price. In the event THE CLIENT cancels the contract after the images have been taken The CLIENT is liable to pay 100% of the quoted price.
  • (4) - COPYRIGHTS: The digital images/video produced by Amazonphotography Ltd are protected by Copyright Law (all rights reserved) and remain the property of Amazonphotography Ltd. Upon full payment by THE CLIENT, is granted a Worldwide Perpetual Royalty Free image licence. Subject to the restrictions a-d below
    • a. No Unlawful Use. You may not use content in a pornographic, defamatory or other unlawful manner.
    • b. No Standalone File Use. You may not use content in any way that allows others to download, extract or redistribute content as a standalone file (meaning just the content file itself, separate from the project or end use).
    • c. No False Representation of Authorship. You may not falsely represent that you are the original creator of a work that is made up largely of licensed content. For instance, you cannot create artwork based solely on licensed content and claim that you are the author.
    • d. No Resale. You may not sell or advertise any images supplied by Amazonphotography ltd.
  • (5)· IMAGE USAGE: THE CLIENT hereby assigns and grants Amazonphotography Ltd unrestricted rights to use and publish photographs taken for it’s own marketing purposes. Should you wish you product images not be used for the marketing purposes of Amazonphotography Ltd please ensure that this is agreed in writing prior before accepting the quotation.
  • (6) - LIMIT OF LIABILITY: Amazonphotography Ltd cannot be held responsible for damage to items while in transit too or from the studio. Should your items be valuable please have made specific insurance arrangements are made for your items while they are in transit or at our studio.
  • (7) - NON-GUARANTEE: Amazonphotography Ltd Limited judgement on photographic style shall be deemed correct. If we have made a mistake we will be happy to reshoot or edit your image again free of charge. We want you to be 100% happy with our services and the images delivered. Re-shoots for subjective, or editorial reasons, or as a result of client omission, or product failure will be charged at 50% of the original price quoted.
  • (8) - FORCE MAJORE: Amazonphotography Ltd shall not be liable for any failure to perform its obligations under this contract where such failure is a direct or indirect result of any acts of God, flood, fire, warfare, government laws of regulations, electrical failure, strikes by suppliers and/or any other condition beyond its control.
  • (9) - SEVERABILITY: If any provision of this agreement is held to be invalid or unenforceable under the law, the validity of this agreement as a whole shall not be affected, and the other provisions of the agreement shall remain in full force and effect.
  • (10) - AMENDMENTS: This contract has been freely negotiated and shall be recognised as the entirety of the agreement. Only those changes or modifications specifically placed in writing, attached, dated and signed by THE CLIENT and Amazonphotography Ltd at the time of acceptance of this contract shall be recognised as amendments to this contract.

 

q. How much does it cost?
a. We offer a fixed price service that is based upon the number of images you need. The more images required the cheaper the price. We have tried to offer simple clear to understand competitive pricing. The only additional costs are for return postage of your products, oversize items, models, lifestyle images or for a super fast turnaround. Please visit our pricing page for more information.
q. How long will it take to receive my images?
a. Product Images are normally delivered to you within 7-10 days of receiving your approval to proceed. A 48hour super fast service you can order at an additional charge if your images are time critical.
q. What if I would like a product to be re-shot?
a. If we have made a mistake we would be happy to reshoot or edit your image again free of charge. We want you to be 100% happy with our service and the images delivered. Re-shoots for subjective, or editorial reasons, or as a result of client omission or product failure will be charged at 50% of the original price quoted.
q. How are my images delivered?
a. Images are delivered via an electronic download sent to you via email. You will not be required to sign up to any file transfer service to receive the images. Simply click the link and they will download to your computer.
q. What format will my images be supplied in?
a. Images are sent in 3 formats: High resolution TIFF files which can be used for printing packaging etc, High resolution JPG files for day to day use and web size files optimised for uploading on to Amazon and social media. If you’d like to make any changes or additions (additional charge may apply) let us know and we’ll make them before shipping your products back.
q. Am I limited on how & where I can use my images?
a. Each image is supplied on a royalty free basis. This means that you are free to use the images (as many times as you like) on your website or publication without ever having to pay extra annual licensing fees. Please note: We retain the rights of the delivered image and the photographs may not be re-sold to a third party without written permission.
q. When do I pay for the images?
a. Payment is required after we have received your items and you have given us consent to start the photoshoot. Payment is required in full before the shoot is started.
q. How do I get my products back?
a. Products are returned by our courier service. We charge a fixed fee of £12.50 per parcel as long as it fits in a 1m x 1m x 1m box and weighs less than 30kg.
q. Do you keep backup copies of our images?
a. We keep off site backups of each image taken for 3 months. If you lose your images and need them to be resupplied there is an administrative charge of £45 to un-archive and resupply the images.
q. Can we come to the studio and watch the images being taken?
a. Sorry we cannot accommodate studio visits while the shoot is in progress. To keep prices as low as possible we have streamlined processes to a 24 hour operation. If it is critical that you attend please call us to discuss a bespoke service and quotation.

 

Website Terms and Conditions

This is the official website of Packshots Direct Ltd.

By using this site you are accepting these terms and conditions, if you do not wish to accept the terms and conditions listed we would ask that you do not use this site. Packshots Direct Ltd reserve the right at any time and without notice to amend or alter all content on this site as deemed necessary by Packshots Direct Ltd.

PURPOSE

This free to access website(s) provides free information regarding Packshots Direct Ltd and it’s products, services, news and it’s work for our clients. It also provides contact information and contact methods for Packshots Direct Ltd.

COOKIES

This website uses cookies. By using this website and agreeing to this policy, you consent to Uniquecapture’s use of cookies in accordance with the terms of this policy. PACKSHOTS DIRECT LTD. USES GOOGLE ANALYTICS TO ANALYSE THE USE OF THIS WEBSITE. GOOGLE ANALYTICS GENERATES STATISTICAL AND OTHER INFORMATION ABOUT WEBSITE USE BY MEANS OF COOKIES, WHICH ARE STORED ON USERS’ COMPUTERS. THE INFORMATION GENERATED RELATING TO OUR WEBSITE IS USED TO CREATE REPORTS ABOUT THE USE OF THE WEBSITE. GOOGLE WILL STORE AND USE THIS INFORMATION. GOOGLE’S PRIVACY POLICY IS AVAILABLE AT: HTTP://WWW.GOOGLE.COM/PRIVACYPOLICY.HTML

COPYRIGHT AND TRADEMARKS

All copyright to all graphics, images, logos, data, databases and html code contained in this website belongs to Packshots Direct Ltd and or it’s clients. Reproduction, adaptation or modification of all or any part of these websites are strictly prohibited without the prior written permission of Packshots Direct Ltd or in accordance with the Copyright Designs and Patents Act 1988.

Some of the content on this website may not be appropriate for young children, or those of a sensitive disposition. Packshots Direct Ltd may collect and store personal identifiable information about the persons or companies who visit this website.

PRIVACY

This information may include, but is not limited to, personal details including your name, address, telephone number, URL, domain name, I.P. address, broswer preferences, company name, job title or email address.

Packshots Direct Ltd may use this information to contact you or your company about it’s products and services from time to time, but always within accordance of our no SPAM policy.

Packshots Direct Ltd may also collect and store information about users who visit this website to improve the website and improve user interaction based on the information collected.

Packshots Direct Ltd does not trade, sell, rent or pass on any information about the users of this website to any third parties for marketing purposes without your express consent.

You may ask Packshots Direct Ltd to delete any information about you or your company and cease any further contact with you at anytime by contacting Packshots Direct Ltd by phone, letter or email.

For more information on our privacy fundamentals see our privacy policy.

WARRANTY DISCLAIMER

All information and images contained on this website are believed to be truthful and accurate but nothing on this website shall be considered a representation by Packshots Direct Ltd and no reliance should be placed upon any information contained on the website unless it has been confirmed in writing by Packshots Direct Ltd to be correct.

Packshots Direct Ltd is not responsible for unavailability, interruptions in availability, viruses or other defects in the site or it’s contents. In no event shall Packshots Direct Ltd be responsible for any damages to users or their computer systems or otherwise.

LIABILITY

Packshots Direct Ltd accept no liability for any errors or omissions on this website and it’s liability howsoever arising in relation to the website shall exclude liability for indirect and consequential loss including loss of profits, loss of opportunity, loss of systems, loss of reputation, business interruption, loss of programmes or other data.

The website and its contents are governed by English law.